Customer Service

Tobyhanna continually strives for improvement in all our areas of customer service. We’d like to hear from you. Please feel free to complete our Tobyhanna Army Depot Customer Satisfaction Survey to provide feedback. If you have difficulty accessing the automated survey on-line, you may print a copy of our survey and mail it in using the self-addressed, postage paid label on the reverse side of the form. Just be sure to print the form double sided.

ICE logo

Interactive Customer Evaluation (ICE) is a DoD web-based tool that allows customers to rate services and provide timely feedback. At TYAD, internal use is encouraged to rate services received across organizations, allowing managers to monitor internal satisfaction levels to facilitate improvement.

Warranty Certificate, is included in each TYAD shipment, including a 24-hour "Hot Line" phone number and instructions for returning the postage paid form. If you have an item that does not meet your expectations, contact us using the following:

Contact Information:
DSN: 795-TOBY (8629)
Commercial: (570) 615-TOBY (8629)
Toll Free: 1-877-ASK-TOBY (1-877-275-8629)
Mailing Address: 11 Hap Arnold Boulevard, Tobyhanna, PA 18466

For any questions concerning partnering feel free to email us at the ASK-TOBY email link above.