Customer Feedback

Note: The following feedback was recently received through Tobyhanna’s Customer Satisfaction Surveys. The depot’s Customer Focus Team routinely monitors surveys and conducts follow-ups with customers and managers to ensure resolution and customer satisfaction.

“I was very impressed with the TRC-170 team; Mr. Joseph Bilotta, Production Management Directorate and Mr. David Mosher, C4ISR Directorate. The fact that they reached out to me to notify me of a potential warranty issue, were willing to send a technician to my location, and make all the coordination and repairs in a timely manner was impressive. Both gentlemen are very knowledgeable, professional and completed the repairs very quickly with no interruption to unit operations.”

- Capt. Joseph Taylor, Ellington Field, Houston Texas

“Mr. Zaim Velarde, C4ISR Directorate, went above and beyond to help make sure that we will be mission ready. He was corresponding even before he showed up and between his visits to answer questions and make sure we were satisfied. I will be asking for him by name for any further assistance with the Blue Force Tracker.”

- Chief Warrant Officer 2 Sean Deeds, Marana, Arizona


Contact Information:
DSN: 795-TOBY (8629)
Commercial: (570) 615-TOBY (8629)
Toll Free: 1-877-ASK-TOBY (1-877-275-8629)
Mailing Address: 11 Hap Arnold Boulevard, Tobyhanna, PA 18466