|Household Goods Claims Information|
1. GENERAL INFORMATION:
PLEASE NOTE: YOU MUST SUBMIT YOUR CLAIM, IN WRITING, WITHIN 2 YEARS OF THE DATE OF DELIVERY OF YOUR SHIPMENT. THIS 2-YEAR TIME LIMITATION IS STATUTORY AND MAY NOT BE WAIVED.
THE DD FORM 1840/1840R IS NOT A CLAIM.
Information concerning the filing of your claim, or other claim matters, may be obtained from this depot's Claims Office located in the Administration Building (Building 11, Second Floor). There is no assurance that the Claims Officer will be available to assist walk-in clients. Therefore, if you intend to visit the Claims Office to discuss your claim or obtain assistance in its completion, it is strongly recommended that you telephone, in advance, for an appointment. If you are not familiar with the depot, Security personnel will direct you to the proper building. The Claims Officer may be reached at (570) 615-7210 or DSN 795-7210. Correspondence should be addressed to:
TOBYHANNA ARMY DEPOT
Tobyhanna is designated as a Claims Processing Office without approval authority. That means we process the paperwork and forward it on to an area claims office that has approval authority for your service branch. Tobyhanna’s assigned area of coverage includes Carbon, Lackawanna, Luzerne, Monroe, Pike, Susquehanna, Wayne, and Wyoming counties in Pennsylvania and Warren County of New Jersey.
2. If your status is Active Duty, any claim money due will be deposited into your designated electronic fund transfer account.
1. Noting Damage on the DD Form 1840:Damage or missing property discovered at the time of delivery should be noted and signed by the carrier on the DD Form 1840 (the front of the pink form). Yourself or someone you have designated to have signature authority through a Power of Attorney also signs. If the military member desires another to act as his/her agent in the claim process, a POA authorizing the individual to file a claim on the member's behalf must accompany the claim. The document must grant specific permission to file a claim. When presenting a claim for another, the signature on all claim forms must be as follows: JOHN DOE by MARY DOE, Attorney-in-Fact.
Any damage or missing items discovered after the carriers have left must be noted on the DD Form 1804R (the back side) ONLY. Do not write anything further on the front side of the DD Form 1840.
2. If a carrier contacts you and makes an offer to settle your claim, or informs you that lost items have been found, you should notify this office immediately. Do not accept or sign any release without the approval of this office.
Any damage or missing items discovered after the carriers have left must be noted on the DD Form 1804R (the back side) ONLY. Do not write anything further on the front side of the DD Form 1840. A continuation sheet for the DD1840R is allowed.
3. If a carrier contacts you and makes an offer to settle your claim, or informs you that lost items have been found, you should notify this office immediately. Do not accept or sign any release without the approval of this office.
4. If any item for which you are filing a claim is missing, you must make a handwritten statement regarding the circumstances of loss and you list each item of loss. Use your own words and give as many details as possible. For example, if you witnessed the packer place your silver set in a box marked "blankets" and the silver was not in the "blankets" box when unpacked, please so state.
5. The carrier has the right to inspect within 45 days after delivery of the household goods or dispatch of the DD Form 1840R (pink form), whichever is later. The carrier can contact you directly and you must cooperate. The carrier can use a repair firm to do its inspection. The carrier's repair estimate may be used to adjudicate your claim, but only if it is a reasonable valid estimate from a responsible firm near you. The Government may not be able to collect from the carrier if you do not allow an inspection. Contact the claims office if problems arise.
6. Initial Filing of DD Form 1840R: The DD Form 1840/1840R stating damage discovered must be turned in to the nearest U.S. Army Claims Office within 70 days (weekends and holidays are counted) from the date of delivery. Failure to bring the DD Form 1840/1840R to a Claims Office can result in denial of your claim or a reduction (up to 100% for any damage not noted on the DD Form 1840) in the amount payable on your claim. PLEASE NOTE: The two year time period for filing your claim runs from the date of delivery of your shipment NOT from the date you filed your DD Form 1840R. Filing the DD Form 1840/1840R is not the same as filing your claim!
7. It may be necessary for a representative of Tobyhanna to conduct an inspection of your damaged property. If a damaged item is hazardous, call the Claims Office for permission to discard it.
1. READ THESE INSTRUCTIONS BEFORE YOU START YOUR CLAIM:
2. Statute of Limitations for Filing a Claim: In accordance with (IAW) AR 27-20, Chapter 11 and DA PAM 27-162, Chapter 2, a claim must be submitted within two years (weekends and holidays are counted) from the date of delivery of the shipment. This Two Year Time Limitation is NOT WAIVABLE -- NO Exceptions May be Granted for Claims Filed Beyond Two Years! The submitting of the DD1842 & DD1844 with supporting documentation is the start of the actual claim.
3. Filing your claim: PLEASE NOTE: IF YOU HAD MORE THAN ONE SHIPMENT, THAT IS MORE THAN ONE GBL NUMBER, A SEPARATE CLAIM MUST BE FILED FOR EACH SHIPMENT SUSTAINING LOSS OR DAMAGE. PLEASE KEEP ALL DOCUMENTS FOR EACH CLAIM SEPARATE AND FORWARD THEM TO THE CLAIMS OFFICE IN SEPARATE ENVELOPES.
4. HOUSEHOLD GOODS AND/OR HOLD BAGGAGE:
5. MOTOR VEHICLE CLAIMS: Claims for damage to Privately Owned Vehicles (POVs) must contain all documents relative to the shipment. DD Form 788 MUST be included with the claim. This document will list the damage as noted at port and will give pertinent shipping information. You must submit ONE itemized estimate of repair for all work to be done. If repairs have been completed, a receipted bill must be submitted in lieu of the repair estimates. Each element of damage (e.g. “repair of left front door”; “replace radio”; “repair right fender”; “repair left tail light”) must be listed as a separate line item on the DD Form 1844. The cost of repairing each item must also be listed in block 11. This cost should include the labor, parts/paint costs as a total for each line item. The form should not just list the make and model of the vehicle in line one and then list the labor, paint, or parts costs of all repairs as separate line items. The costs from the repair estimate that is used to adjudicate the claim must be allocated to each of the items of damage. Submit any government inspection reports, vehicle proof of ownership, and any insurance coverage on the vehicle.
6. FULL REPLACEMENT PROTECTION: If you have purchased full replacement protection through the Transportation Office, you MUST file your claim with the carrier. Their name and address is in block 9 of the DD Form 1840.
7. CARRIER RECOVERY: Any correspondence received from the carrier should be forwarded to this office. If, after the claim has been paid by the Government, you should receive payment from a carrier or insurer, you are required to endorse the check over to the Treasurer of the United States and send the check to the Claims Office.
Claims personnel can assist you in the preparation of your claim forms, but we may not attempt to substantiate your claim for you. Failure to properly substantiate your claim will only delay it and may result in disapproval if not properly documented.
PLEASE NOTE: COMPLETE ONE COPY OF THIS FORM FOLLOWING THE INSTRUCTIONS GIVEN BELOW.
THE FORM MUST BE COMPLETED IN INK OR TYPED.
ITEMS 1 THROUGH 8 - Self explanatory.
ITEM 9 - Please indicate the total amount you are claiming. This will be the total indicated at Item 13 on the DD Form 1844. TO BE CONSIDERED A VALID CLAIM, A SPECIFIC AMOUNT MUST BE CLAIMED.
ITEM 10 - For household goods claims, please insert one of the following paragraphs:
PLEASE NOTE: A NONTEMPORARY STORAGE SHIPMENT IS A SHIPMENT THAT HAS BEEN IN STORAGE FOR 180 DAYS OR MORE.
If claim is for damage to a POV, use the following paragraph in Item 10:
On (Date), I delivered my (Description of your POV to the Port Authorities at (Name of Port) for shipment to me at (Port of Entry). On (Date), I received my POV at (Port of Entry) and the damages claimed were noted in writing on DD Form 788 at that time. (If damage was not noted, explain why.) Shipment of my POV was authorized pursuant to Special Order (Order Number, Date, and Issuing Headquarters). My home telephone number is (Number).
ITEMS 11 THROUGH 18: Self explanatory. If you have private insurance and elect to use the ARMY process, you still must answer YES for Item 11. See Private Insurance
PLEASE NOTE: DD Form 1842 contains information covered under the Privacy Act of 1974 (5 U.S.C. 552a) which requires individuals furnishing data covered under the Act to be provided with a statement covering the purpose and use to which the data will be put and the effect of failure to supply the information provided. Please be sure to read the Privacy Act Statement on the reverse side of the form to be fully informed of your rights and responsibilities under the Act. See 1842 sample
PLEASE NOTE: COMPLETE ONE COPY OF THIS FORM FOLLOWING THE INSTRUCTIONS GIVEN BELOW.
THE FORM MUST BE COMPLETED IN INK OR TYPED.
ITEM 1 - Self explanatory.
ITEMS 2a AND 2b - If you have private insurance, please indicate the name of the insurance company and the policy number. If you do not have private insurance, please enter "NONE".
PLEASE NOTE: IF YOU DO HAVE PRIVATE INSURANCE COVERING ALL OR PART OF YOUR LOSS, AND ELECT NOT TO FILE WITH THE PRIVATE INSURANCE COMPANY, BUT ARE FILING DIRECTLY WITH THE ARMY, YOU STILL MUST COMPLETE ITEMS 2a & 2b. See PRIVATE INSURANCE
ITEM 3 - Date the property was picked up at origin.
ITEM 4 - Date delivery was made to your residence or date you were responsible for storage costs.
ITEM 5 - Each item claimed should be numbered in sequence (i.e., 1, 2, 3, 4, etc.) See 1844 sample
ITEM 6 - Self explanatory.
ITEM 7 - State brand name, model, size, year of manufacture, etc. for each item claimed. Give a detailed description of the damage. If the item is missing, please indicate. If estimate fees are paid, they should be listed as a separate line item.
ITEM 8 - Inventory Number. Enter the number as shown on the original inventory. If the items are packed in a carton, enter the carton inventory number even when only part of the contents of the carton are claimed. DO NOT ENTER UNKNOWN. PLEASE REMEMBER THAT IF ITEMS ARE MISSING FROM INSIDE A CARTON, YOU MUST INCLUDE A SEPARATE WRITTEN STATEMENT DETAILING HOW YOU KNEW THE ITEM WAS SHIPPED AND ANY PROOF OF OWNERSHIP YOU MAY HAVE.
ITEM 9 - Original Cost. Please provide the purchase price of the item. If purchased as part of a set, give the cost of the total set. If the item was received as a gift, indicate the value at the time the gift was received, if possible. YOU MUST COMPLETE THIS COLUMN - DO NOT LEAVE IT BLANK OR ENTER UNKNOWN.
ITEM 10 - Month/Year Purchased. State the month and year the item was purchased or received. DO NOT LEAVE THIS COLUMN BLANK.
ITEM 11a - State the cost of repair for each separate line item.
ITEM 11b - Enter the price for replacement of missing or nonrepairable items. Amount must be for a new item identical or substantially similar to the missing or nonrepairable item. FOR EACH ITEM CLAIMED, PLEASE INDICATE ONLY ONE PRICE; I.E., EITHER THE REPAIR OR REPLACEMENT COST. DO NOT CLAIM BOTH AND DO NOT LEAVE IT BLANK OR ENTER UNKNOWN.
ITEM 12 - Self explanatory.
ITEM 13 - Total of the amounts listed in columns 11a and 11b. (This amount should also appear at Item 9 of the DD Form 1842.)
DO NOT THROW AWAY OR DESTROY ANY ITEMS WHICH HAVE BEEN DAMAGED DURING YOUR MOVE!!!
It may be necessary for the Claims Office to conduct an inspection of your damaged items. If so, the Inspector will contact you to schedule an appointment with you. Also, the carrier that moved your household goods has up to 45 days from the date of delivery, or the date of the DD Form 1840R, to inspect any damaged household goods. DO NOT have anything repaired without requesting permission from the Claims Office to do so.
IF THE CARRIER IS NOT AFFORDED THE OPPORTUNITY TO INSPECT, YOU MAY LOSE ALL OF YOUR MONEY FROM YOUR CLAIM.
The carrier has the right to pick up destroyed items from you. Therefore, you must retain all damaged or destroyed items for 105 days after you receive payment from the Government in settlement of the claim.
If you refuse to allow the carrier to conduct an inspection or to pick up destroyed items for which the Government has allowed you the depreciated replacement cost, or are unable to do so because you disposed of the items, you will be required to reimburse the Government for the salvage value of each item.
If necessary, you may request permission from the Claims Office to dispose of certain destroyed items before the 105 days have elapsed. DO NOT DESTROY ANY ITEMS WITHOUT SUCH PERMISSION.
-IF YOU HAVE ANY MISSING ITEMS THAT WERE NOT LISTED ON THE INVENTORY, YOU MUST PROVIDE A WRITTEN STATEMENT EXPLAINING HOW YOU KNOW THAT THOSE PARTICULAR ITEMS WERE PACKED AS PART OF YOUR SHIPMENT.
-IF YOU HAVE ANY ELECTRONIC ITEMS THAT SUSTAINED INTERNAL DAMAGE DURING SHIPMENT, YOU MUST PROVIDE A WRITTEN STATEMENT (IN ADDITION TO THE REPAIRMAN'S ESTIMATE) EXPLAINING HOW YOU KNOW THAT THE ITEM IN QUESTION WAS IN SATISFACTORY WORKING CONDITION PRIOR TO SHIPMENT.
1. If you have a private insurance policy that may cover all or part of your loss, you DO NOT HAVE TO FILE with your private insurance company before you can be paid by the Army, if your claim is for a loss or damage to your personal property while it was being transported or stored at government expense. This is a change to our past policy. The change is limited to this type of claim, because we can usually recover the amount paid to the claimant from the carrier or warehouse that is responsible for the loss or damage.
2. On all other types of claims for loss or damage incident to service (e.g. theft, vandalism, loss in quarters), you MUST FILE with your private insurance before you can be paid by the Army. If you do not file with your private insurance for these types of losses, you will not be paid by the Army for any item for which your private insurance might have paid.
3. You may not be paid by both the Army and your private insurance company for the same item. This would be unjust enrichment and possibly fraud. a. When you file a claim with the Army, you assign (i.e. transfer) your right to seek payment from anyone for any items that are on your Army claim. You also must tell the Army, under penalty of perjury, whether you have filed a claim with a private insurance company. If you have filed a claim with your private insurance company, you will have to tell us how much the insurance company paid and for which items they paid. b. If you are paid for an item by the Army and then file with the insurance company, the insurance company may pay you, but the Army will learn about this second payment. Insurance companies, after paying claims for goods lost during government shipments or storage, report to the Army what they have paid so that the Army can recovery that amount from the responsible carrier or warehouse on their behalf.
4. If you elect not to file against your private insurance, then you generally will have to accept the settlement of your claim with the Army as your full compensation. Therefore, if you are in any doubt as to the best way to proceed, you should file and settle a claim with your insurance company first, for the items that are covered by your policy, and then file your claim with the Army for the remaining items.
5. Why would you file with your private insurance, if you do not have to?
6. Why not file with private insurance first?
7. Frequently Asked Questions.
Page Last Updated 06-Jun-2013