External Customer Satisfaction Survey

Proponent Office is ELTY-BU

UNCLASSIFIED INFORMATION ONLY

Please copy and paste the below table into your e-mail program of choice.


Customer Name (First, Last):
Customer Title:
Customer Phone:
Customer DSN:
E-Mail:
Customer Organization:
Customer Mailing Address:
Main Depot Point of Contact:
Program/Project:
System Serial Number or Other Identifying Code:
PLEASE RATE YOUR SATISFACTION LEVEL WITH TOBYHANNA:
Acceptable responses are as follows:

5 - Very Satisfied
4 - Satisfied
3 - Neither Satisfied nor Dissatisfied
2 - Dissatisfied
1 - Very Dissatisfied
0 - N/A or Don't Know
1. Overall satisfaction:
2. Communications with Depot:
3. Skill level of TYAD team:
4. Quality of Product/Service:
5. Timely completion of mission:
6. Cost of Product/Service:
7. If you could change one area to improve customer service, you would change: (Please explain your responses in the comments section below.)
8. Where was work performed (TYAD, Tobyhanna, PA or Other)?
8a. If you answered Other for Question 8, please list
9. Please rate TYAD against our competitors providing similar service.
Acceptable responses are as follows:

5 - Tobyhanna far exceeds competition
4 - Tobyhanna slightly better than competition
3 - Equal
2 - Competition slightly better than Tobyhanna
1 - Competition far exceeds Tobyhanna
0 - No known competitors
10. If given a choice would you return for future work requirements?
Acceptable responses are as follows:

5 - Definitely would
4 - Probably would
3 - Might or might not
2 - Probably would not
1 - Definitely would not
Please list any additional requirements, concerns, or comments:

Thank you for taking the time to provide input.
For questions regarding this survey or TYAD Customer Service, contact:
1-877-ASK-TOBY
DSN 795-TOBY
PLEASE EMAIL THESE RESPONSES TO: usarmy.tyad.usamc.mbx.customer-survey@mail.mil

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